Orders placed between 3/11 and 3/18 will have delayed shipping (please contact with any questions!)

FAQ

*Mollie Jenkins Pottery does not currently have a retail store, or shop hours, so if you are interested in stopping by my studio please see below, thank you!*

Can I come see your studio?

I love visitors but please send me an email, or call, 24hrs prior to visiting to ensure that I will be there and am able to show you around. However, this is not a "retail" location so if you are interested in something particular please call me to resolve this. 

Do you take custom orders?

I do take custom orders, with each order varying, please know that I am not able to take all custom orders. Please email me and we can discuss the process of placing an order.

How long will a custom order take to be completed?

6-8 weeks typically.

I do not see what I am looking for, when will it be available?

If you are looking for something that is not in my permanent collection, please contact me for info on ordering a custom item. 

When can I expect my order to ship?

I ask for up to 10 business days for an order to ship to ensure I have the quantity/style/color in stock. If you need your order sooner please inform me of this in the order "notes".

It will be extremely rare for an order to go out the same day it is placed, so please get in touch if there is a needed exception. 

Do you accept returns?

At this time, I am not able to accept returns.Please call (706)780-1200 if you have any problems with the item you received and I will do my best to resolve this issue. 

I have just received some of your pottery in the mail but it arrived broken, what do I do?

Email me! Send me an email asap (keep the packaging and broken items until you have heard back from me!) and I will do my best to fix this problem. If it is after 5 days of receiving the order I will not be able to replace the item.

I placed an order online but have just realized my shipping address/ other info is incorrect...?

CALL (706)780-1200 I will do my best to correct this, however this mistake will not be our responsibility to replace the item(s) if it has already shipped out. I will do my best to work with you on this issue.

Do you do wholesale?

YES! Please send me an email (subject "wholesale") and I will send over a pricing list!

Do you make pottery for restaurants?

Yes, please email if interested in my work for your restaurant. I have had the pleasure of creating custom wares for Husk Savannah