FAQ

*Mollie Jenkins Pottery does not currently have a retail store, or shop hours, so if you are interested in stopping by my studio please see below, thank you!*

Can I come see your studio?

I love visitors but please send me an email, or call, 24hrs prior to visiting to ensure that I will be there and am able to show you around. However, this is not a "retail" location so if you are interested in something particular please call me to resolve this. 

Do you take custom orders?

I do take custom orders, with each order varying, please know that I am not able to take all custom orders. Please email me and we can discuss the process of placing an order.

How long will a custom order take to be completed?

6-8 weeks typically.

I do not see what I am looking for, when will it be available?

If you are looking for something that is not in my permanent collection, please contact me for info on ordering a custom item. 

When can I expect my order to ship?

I  ship orders at least once a week, if you need your purchased items sooner please include that in your order and I will do my best to get it out sooner. 

Do you accept returns?

At this time, I am not able to accept returns.Please call (706)780-1200 if you have any problems with the item you received and I will do my best to resolve this issue. 

I have just received some of your pottery in the mail but it arrived broken, what do I do?

Email me! Send me an email asap (keep the packaging and broken items until you have heard back from me!) and I will do my best to fix this problem. If it is after 5 days of receiving the order I will not be able to replace the item.

I placed an order online but have just realized my shipping address/ other info is incorrect...?

CALL (706)780-1200 I will do my best to correct this, however this mistake will not be our responsibility to replace the item(s) if it has already shipped out. I will do my best to work with you on this issue.

Do you do wholesale?

YES! Please send me an email (subject "wholesale") and I will send over a pricing list!

Do you make pottery for restaurants?

Yes, please email if interested in my work for your restaurant. I have had the pleasure of creating custom wares for Husk Savannah