When will the Halloween Ghosts be released? Do you have anymore?

Check out our Ghost FAQ page for all of the important release information for the Ghosts!

I have not received tracking info, has my order shipped?

Nope! You will receive shipping details with tracking once the order has shipped. Please refrain from emailing us if it is within 10 business days of you placing your order. All items are handmade and this is a lengthy process!

Can I come see your studio?

Our retail storefront is open Tuesday- Friday 10-5 and Saturdays 10-2. As for a studio tour we unfortunately do not have open studio hours at this time. 

Do you take custom orders?

We currently are unable to take custom orders at this time. 

I just ordered a lamp... What can I expect?

All lamps have a lead time of about 10-12 weeks, this allows us to make and ship the item. If this is delayed we will notify you via email, and when your item ships you will receive tracking information. We very much appreciate your patience as our small team works to get this handmade item into your home. 

Customers have up to 24hrs after placing their lamp order to make any modifications. After 24hrs, the lamp(s) will have begun production and is not able to be changed.

I do not see what I am looking for, when will it be available?

If you are looking for something that is not in the permanent collection, please keep a lookout for our Small batch releases at 9am Eastern each month under the "New Release" tab to find one-of-a-kind items each month! 

When can I expect my order to ship?

I ask for at least to 10 business days for an order to ship to ensure I have the quantity/style/color in stock. If you need your order sooner please inform me of this in the order "notes". This does not guarantee shipment quicker than 14 days from when order has been placed. 

Orders will not ship on the same day as placed, please keep in mind all orders are handmade so expect at least a week prior to shipping. 

Do you accept returns?

At this time, we are not able to accept returns. Please email us if you have any problems with the item you received and we will work through this with you. We are able to process a return/exchange within a week of your order being delivered. Please email us if you would like to move forward with this. 

I have just received some of your pottery in the mail but it arrived broken, what do I do?

Email us! Send us an email asap (keep the packaging and broken items until you have heard back from us!) and we will do our best to fix this problem. If it is after 5 days of receiving the order we will not be able to replace the item.

I placed an order online but have just realized my shipping address/ other info is incorrect...?

Email us, we will try to correct this, however this mistake will not be our responsibility to replace the item(s) if it has already shipped out.

Do you do wholesale?

YES! Please send an email (subject "wholesale") and we will send over a pricing list!

Do you make pottery for restaurants?

Yes, please email if interested in Mollie Jenkins Pottery for your restaurant. We  have had the pleasure of creating custom wares for Husk Savannah